Michael Trabitzsch:
Die wunderbare Welt der Kunden (Verkaufen ist für alle da)

Published in March 2020, this book in German language is the 2nd volume of the successful 6-part book series "Verkaufen ist für alle da" (Selling is there for everyone). It deals with the customer as such and conveys the essential basics of a successful customer relationship. Franziska has here the foreword as well as a contribution to chapter 5.

Click here for the book. (German language)